Robert Lloyd
Stanford-trained innovator with extensive international B2C and B2B experience in product and service design and delivery across consumer products, retail, telecom, medical devices, financial services and non-profits at Motorola, Verizon, Johnson & Johnson, BlackBerry, NY Times, Ocwen Financial, and others with over $2B in benefits.
  • Design Thinking
  • Agile Development
         PAST POSITIONS
  • Global Director of 5-NINES Strategic Performance                                                                Motorola PCS
  • Global Director of Product Reliability and Consumer Impact                                           Motorola PPG
  • Reliability Engineering Manager - North America                                                                    Motorola PPG
  • Product Design Engineering Section Manager - Japan Products                                     Motorola PPG
  • Corporate Director of Lean Six Sigma & MBB                                                                        Ocwen Financial
  • Division Director of Design Excellence                                                                                 Johnson & Johnson
  • Chairman of the Board                                                                                          South Florida Science Museum
  • Senior Consulting Positions                                                         Verizon, BlackBerry, Motorola, NY Times
         EDUCATION & CERTIFICATIONS
  • Certificate in Innovation & Entrepreneurship                                                                  Stanford University
  • Master of Business Administration                                                  Huizenga College of Business at NSU
  • Master of HRM (Org Development)                                                Huizenga College of Business at NSU
  • BS in Mechanical Engineering                                                      University of Massachusetts at Amherst
  • Certified Six Sigma Black Belt                                                                                                                                      ASQ
  • Certified Manager of Quality & Organizational Excellence                                                                       ASQ
  • Certified Lean Sensei                                                                                                                     Villanova University
  • Certified SAFe Agelist                                                                                                                             Scaled Agile Inc
  • 1st Wave "MBB" (trained by Mikel Harry in 1987, pre-cert era)                        Motorola University
  • Shainin Methods Instructor                                                                                                      Motorola University
  • Licensed US Patent Agent                                                                                    US Patent & Trademark Office
  • Design Control Requirements & Industry Practice                                                                                     AAMI
  • Design Thinking
  • Lean Startup
  • Playing to Win
  • Innovation Boot Camps
  • Rapid Prototyping/Testing
  • Computer Modeling & Sim
  • Inducted to Motorola‚Äôs Science Advisory Board Association (top 1% of engineers based on peer review of work)
  • Recipient of Motorola Distinguished Innovator Award for 13 patents and 9 technical publications
  • Recipient of Motorola CEO Quality Award and Motorola CEO Cycle Time Reduction Award
  • Named Motorola Volunteer of the Year for work with Palm Beach County Schools and South Florida Sciense Museum
  • Toastmasters District 47 Outstanding Division Governor for driving accomplishments in leadership and public speaking
  • Theory of Constraints
  • Shainin Methods
  • Quality Management Systems
  • Hoshin/Balanced Scorecard
  • Kano and Conjoint Market Analysis
  • Ulwick Strategy
  • Lean Six Sigma
  • Design for Six Sigma
  • Course Deployment
  • Workouts/Workshops
  • Accelerated Life Testing
  • Data Mining/Lloyd Diagrams
  • DFSS - DMADV - JTBD - QFD - DFX - FMEA      - DOE - RSM - ALT
  • Lean Six Sigma
  • Warranty Reduction

PRODUCT DESIGN

PROGRAM DESIGN, DEPLOYMENT, MANAGEMENT

STRATEGIC QUALITY & RELIABILITY

  • Led team of engineers in breaking the Japanese trade barrier in electronics, beating all 5 Japanese competitors in cost, quality, performance and on-time delivery to become the largest seller of radios in Japan. Led development of over a dozen products.
  • Led a 2-person Lean Startup project that created a new multi-million dollar sports broadcast business unit in just 6 months. Product won a Consumer Electronics Show Ace Award for Innovation. Product screen now appears on all televised sports.
  • Conducted advanced feasibility research with Motorola Marketing and Industrial Design on new telecom product concepts (credit card, wrist watch, transformables), assessing customer experience, reliability, human factors, and manufacturability.
  • Supplier Quality Systems
  • CAPA/Root Cause Analysis
  • Created live, web-based, blended and simulcast corporate training programs in Lean Six Sigma, DFSS, and Design Thinking at Motorola, Verizon, BlackBerry, and Ocwen Financial, training over 5,000 employees internationally.
  • Managed corporate international Lean Six Sigma program with 22 BBs working over 100 DMAIC & DMADV projects in the  US and India in loan servicing, call centers, IT, sales & marketing, litigation, performance management, human resources, debt collection and real estate portfolio management for project savings of over $60 million.
  • Designed and implemented a transactional Control Reporting system that improved project execution by 400% using user friendly Excel templates (presented at 2006 Miami Six Sigma Summit)

AWARDS AND HONORS

  • Created field correlated accelerated life test that simulates 5 years of product life in just 1 week, permitting engineers to iteratively test and validate changes prior to release, reducing time-to-market by over 2 months, and cutting field failures and warranty costs in half. Test was implemented corporate-wide for $1 billion in benefits.
  • Developed an upstream concept review process that increased reliability and reduced product time-to-market by over an additional 2 months. Implemented the process at multiple sites to create a corporate technology network that leveraged resources, promoted collaboration and expedited technology transfer across corporation for over $300M in benefits.
  • Devised graphical data mining system that rapidly and accurately detects & classifies product & transactional root causes, confirming resolution effectiveness. Presented at 2012 ASQ World Conf and at 2011 ASQ Silicon Valley Quality Conf.
  • Financial Tracking
  • Change Management
  • Blue Ocean Strategy
  • Business Models/Pivots
  • Ethnographic Research